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Legal

Privacy policy

Last updated 13 October 2026

EVEIA (“we”, “us”, “our”) respects your privacy. This policy explains how we handle personal information collected through this website, eveia.org. We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Please do not send health information through this website. Our contact form is for general enquiries only. It is not a clinical service and is not designed to receive medical or health details.

What we collect

When you use our contact form, we collect the details you choose to give us:

When you visit the site, our hosting provider automatically processes technical information such as your IP address, browser type, the pages you request and the time of your visit. This is needed to deliver the site and protect it from abuse.

We do not use analytics, advertising or tracking tools on this website, and we do not build profiles of visitors.

How we use it

We will not use your details for marketing unless you ask us to, and we do not sell personal information.

Who we share it with

We use a small number of service providers to run this website. They handle information only to provide their service to us:

ProviderPurposeWhere data may be processed
CloudflareWebsite hosting, security and deliveryGlobal network, including the United States
Databricks (on Amazon Web Services)Storing contact form enquiries securelyAustralia (Sydney)
ResendEmailing our team a notice that a new enquiry has arrived. The notice contains no personal details.United States
Google FontsServing the typefaces used on this site (your browser requests them directly, which shares your IP address with Google)Global, including the United States

Your enquiry is stored in Australia. Because our hosting provider operates a global network, technical information such as your IP address, and your enquiry while it is in transit to our systems, may be processed overseas. We choose providers that maintain recognised security standards. We may also disclose information where the law requires or permits it.

How long we keep it

We keep enquiries for as long as we need them to respond and to manage any ongoing relationship with you, and generally for no longer than two years after our last contact, unless the law requires us to keep them longer. Hosting and security logs are kept by our providers for short periods under their own policies.

Keeping it secure

The website is served only over encrypted connections (HTTPS), enquiries are stored in Australia in a restricted database, and access is limited to people in our team who need it. No method of transmission or storage is completely secure, but we take reasonable steps to protect personal information from misuse, loss and unauthorised access.

Access and correction

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. We will respond within a reasonable time, usually 30 days. To make a request, use the contact form and choose “Something else”.

Complaints

If you have a concern about how we have handled your personal information, please contact us first through the contact form and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy as EVEIA grows. The date at the top shows when it last changed.